Service Desk

ProSphere helps organizations create flexible, efficient, and highly responsive end-user support environments that allow enterprises to take full advantage of new consumer devices, applications, mobility, work styles, and schedules. From our perspective on the outside looking in, we develop a single point of contact infrastructure to invigorate the end user experience.

What We Do:

We implement elastic, ITIL based service desks to provide targeted deskside, telephonic and over-the-wire resolution to agency executives, managers and staff. Our ongoing knowledge management through end user engagement allows us to identify, prioritize and plan innovation projects that respond to disruptive trends in the marketplace, technology evolution, and end user demand trends.

We look at how the broader business context and corporate needs are impacted by this end user interaction, and then build a fully-integrated service desk environment that not only disseminates pertinent information, but also helps support the overall company agenda.

Success Stories:

For the Department of Energy, ProSphere provides omni-channel T2 support for enterprise messaging, end user work stations, and critical infrastructure. We provide a single point of contact and accountability for branch, remote, and home offices leveraging ITIL-based service delivery platform to supply end users with consistent IT support services – no matter where they are located.